Cash property buyers
tend to want to make themselves accessible 24 hours a
day. This is unsurprising since we are often dealing
with people who are under a great deal of stress.
This means they make widespread use of 0800 freephone numbers. So while the initial call is free of
charge you may find your call being taken by someone who
canít help you directly in the first instance. Let us
"Open all hours"
The national companies may have call
centres/call answering services in place, as do some
other small traders working on their own. This enables
them to be accessible 24 / 7 and to better filter
their responses ("we will get back to you").
We have a long-held policy of not using call centres.
No one approach is necessarily better, but we think our
direct approach puts a more human face on the company.
The downside is our freephone number only operates
between 10 and 10. Real people need sleep.
If your call is logged with a call centre in nearly
all cases you will be called back by your local
"representative" (the trader or owner if itís a local company)
who will be responsible for finding a solution to your
As with any type of business, some companies, both
large and small, are quicker at responding to enquiries
If at first you don't succeed...try and try again..
In the event that your initial call is not returned
within 24 hours, it probably means one of two things.
Either the details you left with the call centre suggest
you're in no rush to sell your house or that they can't
help you. In any event, donít wait longer than 48 hours
for a call back - try another company instead.
Getting up close and personal
When you contact a cash property buyer
(or their call centre) they will
ask you some preliminary questions. Your answers help
them assess your enquiry.
Common questions include:
your full contact details
address of the property for sale
how long you have owned the
brief details of the property e.g. number of
how quickly you need to sell
the reason you are selling
the amount of equity in the
whether your house is for sale through an
the condition of the property
the value of the property
whether you want to "sell
and rent back"
and details of how you valued the property
any other relevant information
The first questions are always aimed
at assessing your motivation. Do you need to sell or is
it simply convenient to sell quickly? Are you a
motivated seller? Do you have a distress property sale
on your hands?
You're not going to have much of a conversation with
a call centre. Their job is to "register" you. However,
if you get through to a
real person you'll quickly be able to assess the extent
to which the cash property buyer is focusing on your
issue or your property. Different approaches suit
Many cash property buyers will be very direct about
their investment policy. Indeed some include brief
details in their advertising ("20%+ equity needed").
Others make you a verbal cash offer on the phone to hook
you into a meeting. Some will be gauged in "take it or
leave it" terms. Others will mention indicative numbers
but want to meet to get a better overall idea of the
And there you have it. Contacting cash property buyers to find out more about their services does not have to be daunting. But first impressions on both sides are important.